These Terms & Conditions (the “Terms”) set out the basis on which we supply products and services to consumers.

1. Who we are and how to contact us

Group collection agents. For some orders we appoint collection agents to process payments on our behalf only. They are not the seller:

• US & Rest of World: The Beauty Tech Group LLC (United States) — payment collection agent only.
• EU: The Beauty Tech Group BV (Netherlands) — payment collection agent only.
• UK: Payments are processed by The Beauty Tech Group Ltd.

Contact details. Email : info@redlightbeautytech.com or write to the address above. If you need to contact us about an order you have already placed, you can also use the details provided in your order confirmation.

We do not offer telephone support at present. If we later operate a consumer helpline relating to a contract, calls will be charged at no more than the basic rate, in line with applicable law.

2. Applicability and age

These Terms apply to consumer purchases made on redlightbeautytech.com  and to any microsites that link to these Terms (together, the “Site”). The Site is intended for users aged 18 and over. If you are under 18 you must not place an order.

3. Your order and our contract with you

3.1 Placing an order. You can place an order by following the checkout steps on the Site. Before submitting, please review and correct any errors.

3.2 Acknowledgement and acceptance. After you submit an order we will send an acknowledgement email. This is not acceptance. A contract of sale is formed only when we send a dispatch confirmation email or otherwise confirm acceptance in writing. If we cannot accept your order, we will inform you and will not charge you (or we will refund any sums paid).

3.3 Information we provide. Pre‑contract information required by law (including key characteristics, total price including taxes, delivery charges and our identity and contact details) forms part of the contract and cannot be changed by us without your express agreement.

3.4 Product availability and substitutions. All products are subject to availability. If a product is unavailable, we may offer a suitable alternative of equal or higher value, or we will cancel and refund your order. We will contact you before dispatch if we propose to substitute a product.

3.5 Obvious errors. We take reasonable care to ensure prices and other information are correct, but if we discover an obvious pricing or description error we may cancel the order and refund you. If you wish, you may reorder at the correct price once we have informed you.

4. Prices, taxes and payment

4.1 Prices. Prices are as shown on the Site at the time of ordering. We may change prices at any time, but such changes will not affect orders we have already accepted.

4.2 Taxes and duties. Prices include VAT/GST/sales tax where applicable. For international shipments, local import duties and taxes may apply when the goods reach your country. You are responsible for these unless we state otherwise at checkout.

4.3 Payment. We accept major debit and credit cards and other payment methods shown at checkout (including Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay and Klarna, where available). You authorise us (or our collection agent) to take payment when you place your order. If we do not accept your order we will refund any sums taken.

4.4 No surcharges for standard consumer payment methods. We do not charge fees for paying by consumer debit or credit card, or other prohibited surcharges.

4.5 Security. We use industry‑standard security measures to protect your payment details. We also carry out identity verification and anti‑fraud checks. For these purposes we may share personal data with credit reference agencies and fraud prevention agencies and, where appropriate, with law enforcement authorities. Our lawful basis is usually legitimate interests (detecting and preventing fraud and protecting our customers and business). For more detail, including recipients, lawful bases, retention and your rights, please see our Privacy Policy.

4.6 Fraud and resale. We may refuse or cancel any order that appears to be fraudulent or made for resale. To prevent fraud, we may share your personal data with credit reference or fraud-prevention agencies, in accordance with our Privacy Policy.

5. Delivery

Delivery options and timeframes are shown at checkout and on our Delivery & Returns page, which forms part of these Terms. Unless we agree a specific date or period, we will deliver without undue delay and in any event within 30 days of the contract. Risk in goods passes on delivery to you or a person you nominate to receive them (or, if you arrange your own carrier, when we deliver to that carrier). Title passes when we receive full payment.

6. Your legal rights — UK consumers

Your legal rights — UK consumers This section summarises key UK consumer rights. Nothing in these Terms affects your statutory rights.

6.1 Cooling‑off (distance sales). If you buy online or by phone, you have 14 days after the day you (or someone you nominate) receives the goods to cancel without giving any reason. If your order is split into several deliveries, the period runs from receipt of the last item. To cancel, tell us clearly (for example by email) and return the goods within 14 days after you notify cancellation. We will refund the price paid, including our standard delivery charge, within 14 days after we receive the goods back or you provide evidence of having sent them, whichever is earliest. You must pay the cost of return unless we told you otherwise or supplied a substitute item. We may deduct an amount for any loss in value resulting from unnecessary handling beyond what is needed to establish the nature, characteristics and functioning of the goods.

6.2 Exemptions. Your 14‑day cancellation right does not apply to: (a) sealed goods not suitable for return for health protection or hygiene reasons, once unsealed after delivery; (b) sealed audio/video recordings or sealed computer software once unsealed; (c) goods which are made to your specifications or are clearly personalised; (d) goods which are inseparably mixed with other items after delivery; (e) goods liable to deteriorate or expire rapidly; and other exemptions provided by law.

6.3 30‑day short‑term right to reject (faulty goods). If goods are faulty or not as described, you have a short‑term right to reject them within 30 days of delivery and receive a refund. Alternatively, you can choose repair or replacement.

6.4 Repair or replacement. If a fault arises after 30 days, you can require us to repair or replace the goods. If repair or replacement is impossible or disproportionate, we may offer an alternative remedy.

6.5 Final right to reject or price reduction. If the goods still do not conform after repair or replacement, you may reject them and receive a refund (which may be reduced to reflect use), or keep them and receive an appropriate price reduction.

6.6 Time limits. Under English law you normally have up to six years from delivery (five years in Scotland) to bring a claim for breach of contract. This is a limitation period and does not amount to a guarantee of durability.

6.7 Digital content and services. If we supply digital content or services, they must be as described and of satisfactory quality. If defective digital content damages your device or other digital content and we failed to use reasonable care and skill, you may be entitled to compensation. If you buy digital content supplied by download/streaming and ask us to start supply within the 14‑day cancellation period, you acknowledge you will lose the right to cancel once download/streaming starts.

7. EU/EEA consumers — mandatory rights

If you are habitually resident in an EU/EEA Member State, you benefit from mandatory local consumer protections. In particular, you have a 14‑day right of withdrawal for distance sales and at least a two‑year legal guarantee that goods will conform with the contract. Where these rights offer you greater protection than UK law, they prevail.

9. Reviews and user content

If you submit reviews, comments or other content, you grant us a worldwide, non‑exclusive, transferable, shareable (we may grant sub‑licences), royalty‑free licence to use, reproduce, distribute, adapt and display that content in connection with our business. You promise your content is lawful, accurate and does not infringe others’ rights. We may remove content that breaches these Terms.

10. Acceptable use

You must not misuse the Site. In particular you must not: (a) break the law; (b) infringe intellectual property rights; (c) transmit malware; (d) collect data from the Site by automated means without our permission; (e) attempt to gain unauthorised access to our systems; or (f) do anything that could harm or impair the Site or other users’ experience.

11. Our responsibility to you

12.1 We do not exclude liability where unlawful. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory rights that cannot lawfully be excluded or limited.

12.2 Foreseeable loss only. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill, but we are not responsible for loss or damage that is not foreseeable. Loss is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

12.3 Business losses. We supply goods for domestic and private use. If you use the goods for any commercial, business or resale purpose, we will have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

12.4 Maximum liability. Except where we cannot lawfully limit liability, our total liability for any loss or damage arising out of or in connection with a contract for goods will be limited to the total price paid for those goods.

12. Promotions and free gifts

Promotions are subject to the terms published with the promotion. Free gifts are limited to one per household unless stated otherwise. We may change or withdraw promotions at any time, but this will not affect orders already placed.

13. Third‑party websites

The Site may contain links to third‑party sites. We are not responsible for their content or practices.